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Legal terms that protect your account and funds

When you open an account with us, your funds and personal data are covered by clear, transparent policies.

Account security verified at sign-upPayment data encrypted end-to-endWithdrawal verification in 24–48 hours
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pos4d link Legal terms that protect your account and funds
REACH OUR TEAM

How to contact us about legal or account matters

Your legal questions and account disputes matter. We staff our legal support team daily, with escalation available to a senior officer when needed.

Email Send your legal questions or data requests to [email protected].
Live Chat Open the chat widget in your account lobby.
Account Settings Visit your account > Legal Requests to file a formal data access or deletion…
SECURITY & DATA HANDLING

How we keep your account and information safe

Your account security begins the moment you register. We use SSL encryption on every login and transaction; your password is never stored in plain text.

Password Security

We enforce a minimum 10-character password with mixed case, numbers and symbols.

Payment Data

Deposits and withdrawals flow through PCI-DSS compliant payment gateways.

Account Access Logs

Every login, withdrawal request and policy change is logged with timestamp and device type.

Data Retention

We keep your account data for seven years after closure for regulatory compliance. After that period, files are anonymised.

Cookie Policy

Session cookies track your lobby activity and preferences; we set no third-party marketing cookies.

Breach Response

If we detect unauthorised access, we lock your account immediately and email you within one hour.

Your questions about terms, data and account rights answered

These answers address what we hear most often from players in Yogyakarta, Jakarta and across Indonesia. If your question isn't here, email [email protected] or use live chat during business hours.

Your account stays active indefinitely. We do not close dormant accounts or expire balances. Funds remain yours whether you play every day or once a year. You can log in anytime from any device and your balance will be exactly where you left it.

Withdrawals take 24–48 hours from approval to funds in your DANA, OVO, GoPay or QRIS wallet. We verify three things: your identity matches your account sign-up, your payment method is the same one you used to deposit, and your account balance is genuine. This protects both you and us against fraud.

Yes. Go to Account > Legal Requests > Delete Account. We close it immediately and anonymise your data within 30 days. Deleted accounts cannot be reopened. Funds must be withdrawn before deletion; we do not refund balances to closed accounts.

Only pos4d link staff and your payment provider (DANA, OVO, GoPay or QRIS) see your full details. Other players see only your username. Payment providers see your name, account number and transaction amounts for fraud prevention and regulatory reporting.

File a dispute within 48 hours through Account > Transactions > Dispute. Include the transaction ID and describe the issue. Our ops team investigates within five business days and replies to your email. If the payment provider made an error, they refund you directly; we'll follow up to confirm.

No. We never sell your personal data. We share transaction records only with payment processors and regulatory authorities where local law permits. You can opt out of transactional email (withdrawal confirmations, policy updates) anytime in Account > Notifications, but we'll still send legal and security alerts.

Log in from any device — phone, tablet, laptop, desktop. All connections use SSL encryption. We recommend using a private Wi-Fi network rather than public café Wi-Fi for withdrawals. You can see every device that logged into your account in Account > Security > Active Sessions and sign out any device remotely.

Related Pages

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